Microskills refer to specific communication techniques and strategies that are employed to establish rapport and effectively interact with families. These skills are essential in everyday interactions and significantly influence how we communicate, solve problems, work together, and handle tasks when engaging with families. Despite their significance, the development of these skills is often overlooked or undervalued. The presenters will address this knowledge gap by providing participants with an overview of essential microskills that enhance engagement with clients or students. The presenters also will provide guidance on creating an inclusive environment where everyone feels comfortable sharing their views and embracing diverse perspectives. Additionally, the presenters will cover techniques for promoting effective interactions during helping tasks and fostering personal reflections to facilitate behavioral changes. 

Specifically, participants will be introduced to various microskills—including active listening, minimal encouragers, reflection and reframing, and different types of questioning—through  demonstrations. Participants will learn how to select the most appropriate question type for different situations. Moreover, participants will practice microskills (e.g., active listening and questioning techniques) during the webinar. By honing these skills, attendees will be better equipped to develop productive helping relationships with families and achieve positive outcomes in their support efforts. 

Attendees will leave this webinar with the ability to:  

  • Establish effective helping relationships; 

  • Apply microskills to increase client engagement; and 

  • Develop questioning techniques that encourage thoughtful reflection.  

Approved for 1 hour of CFLE continuing education. 

Webinar date: April 22, 2024

Fee: $31 for NCFR student members / $52 for NCFR members & CFLEs / $94 for nonmembers & non-CFLEs